Resolved
✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.
Monitoring
Vera service in our US region has been restored and is working normally. Customers should no longer see errors or have trouble reaching the service. We are monitoring closely to make sure it stays stable and will post a final update once we confirm the issue is fully resolved. We apologise for the inconvenience.
Identified
Since 18:31 UTC, some Vera customers in our US region have been unable to reach the service at times and may see errors. We have taken steps to limit the impact and are working to fully restore service. We are monitoring closely and will post another update within 30 minutes or sooner if anything changes. We apologise for the inconvenience.
Monitoring
Between 18:31 and 18:46 UTC, some Vera customers in our US region could not reach the service for a short time and may have seen errors. Service was fully restored and is running normally. We have made changes to stop this from happening again and are monitoring closely. We apologise for any inconvenience.
